Shipping policy
Last updated: May 11, 2026
Shipping Policy
This Shipping Policy forms part of the Terms of Service governing the use of the Sova Beauty website and services. By placing an order through our website, you agree to the terms outlined below.
Sova Beauty is committed to providing reliable nationwide delivery within South Africa and ensuring that orders are processed and dispatched as efficiently as possible.
Order Processing
All orders are subject to product availability and payment verification.
Orders are generally processed within 1–3 business days after successful payment confirmation. Processing times may vary during promotional periods, public holidays, peak seasonal periods, or due to unforeseen operational delays.
Orders are not processed, dispatched, or delivered on weekends or public holidays.
Sova Beauty reserves the right to refuse, cancel, or delay any order at its sole discretion where necessary, including but not limited to suspected fraudulent activity, incorrect pricing, incomplete payment, or stock availability issues.
Shipping Timeframes
Estimated delivery time for all standard orders within South Africa is approximately:
8–12 business days
Delivery estimates are provided in good faith and are not guaranteed delivery dates.
While we work closely with our courier partners to ensure timely delivery, Sova Beauty shall not be held liable for delays caused by:
- Courier disruptions
- Severe weather conditions
- Public holidays
- Industrial action
- High-volume shipping periods
- Incorrect delivery information provided by the customer
- Events outside of our reasonable control
Delivery timeframes may vary depending on the destination area and courier accessibility.
Shipping Fees & Free Delivery
Shipping charges are calculated at checkout where applicable.
Sova Beauty currently offers:
- Free standard shipping on all Glow Routine Set orders
- Free shipping on qualifying orders exceeding R1000
Eligibility for free shipping promotions is determined automatically at checkout and may be modified or withdrawn at any time without prior notice.
Delivery Locations
Sova Beauty currently ships within South Africa only.
We do not currently offer international shipping services.
Certain remote or outlying areas may experience extended delivery timeframes depending on courier availability and accessibility.
Order Tracking
Where tracking is available, customers will receive shipping confirmation and tracking information via email once the order has been dispatched.
Tracking updates are dependent on the courier provider and may not update immediately after dispatch.
Failed Deliveries & Incorrect Information
Customers are responsible for ensuring that all shipping and contact information provided at checkout is accurate and complete.
Sova Beauty shall not be responsible for failed deliveries, delays, additional shipping charges, or lost parcels resulting from incorrect or incomplete delivery information supplied by the customer.
Where a parcel is returned due to unsuccessful delivery attempts or incorrect address information, additional shipping charges may apply before re-delivery can be arranged.
Lost, Stolen, or Delayed Parcels
Once an order has been dispatched to the courier provider, delivery responsibility transfers to the courier network.
If a parcel is significantly delayed, lost in transit, or marked as delivered but not received, customers should contact us promptly so that we may investigate the matter with the courier provider.
Sova Beauty reserves the right to determine the appropriate resolution on a case-by-case basis.
Contact Information
For any shipping-related questions or delivery assistance, please contact us at:
Email: freddyk3641@gmail.com